Privacy Policy
PartSource Burlington 1435 Plains Road East (“the business,” “we,” “our,” or “us”) values responsible handling of personal information. This Privacy Policy explains what information may be collected through this website, how that information may be used, how long it may be retained, and what rights visitors may have. The business contact details shown on this page are 1435 Plains Road East, Burlington, Ontario, L7R 3P9, Canada, phone +1 905-637-4445, and email [email protected] for website privacy questions. This policy is intended to help visitors understand data handling in plain language before they submit an inquiry.
When you use the contact form, call the listed phone number, or otherwise contact the business through this website, we may collect personal information that you choose to provide. This can include your name, email address, phone number, message contents, the service topic you select, vehicle details you mention, and any scheduling or product-related notes you include. We may also collect limited technical information such as browser type, approximate device information, referring page data, and basic usage logs that help maintain website performance, detect abuse, and improve usability.
We use submitted information to respond to inquiries, assess whether the requested part or accessory category is a fit, follow up on customer questions, provide product or availability guidance, reduce duplicate communications, and maintain reasonable customer-service records. If a visitor asks about fit or compatibility, the information provided may be used to narrow product options or identify whether another supplier or repair provider would be more appropriate. We do not need visitors to provide more personal data than is reasonably necessary for these purposes, and we ask that sensitive financial data not be submitted through the website contact form.
Personal information may be shared with service providers who support basic website hosting, form handling, security monitoring, or business communications, but only to the extent reasonably necessary for those operational purposes. Information may also be disclosed if required by applicable law, legal process, or a legitimate need to protect rights, safety, or the integrity of the website and business operations. We do not describe this site as a broad consumer-data marketplace and do not intend to sell inquiry data as a standalone product.
Inquiry records are retained only for as long as needed to respond, document service communications, support reasonable business follow-up, meet legal obligations, or resolve disputes. Contact form submissions should not be kept for more than 24 months from the date received unless a longer retention period is required by law or is directly tied to an ongoing customer matter. Technical logs may be retained for shorter or longer periods depending on security, maintenance, and operational needs.
Cookies or similar technologies may be used for core site functionality, security, basic analytics, and performance support. These tools can help remember session preferences, identify malfunctioning pages, and understand whether visitors are reaching the most useful sections of the site. You can often manage cookies through your browser settings, although disabling some technologies may affect website functionality.
We aim to use reasonable administrative, technical, and organizational safeguards to protect the information under our control. No website, email channel, or online transmission method is perfectly secure, so visitors should use caution and avoid submitting highly sensitive information through general web forms. If you believe information has been sent in error or needs correction, contact the business promptly.
Depending on your location, you may have rights to request access to personal information, correction of inaccurate data, deletion where applicable, objection to certain processing, withdrawal of consent where consent applies, or information about how data is used. If you are in a jurisdiction that provides additional rights, including rights that may arise under privacy laws serving users in the European Union or European Economic Area, we will make reasonable efforts to honor valid GDPR-related requests where applicable. Identity verification may be required before fulfilling certain requests.
This website and business operations are intended primarily for legitimate customer communications related to auto parts and accessories. The site is not directed to children for independent submission of personal information. If we become aware that inappropriate data has been submitted by or about a minor without proper authorization where required, we will take reasonable steps to address it.
We may update this Privacy Policy from time to time to reflect changes in operations, legal requirements, website tools, or communication practices. Updated versions become effective when posted on this page. Visitors who continue using the website after updates are encouraged to review the policy periodically. For privacy questions, correction requests, or data-handling concerns, contact PartSource Burlington using the contact details provided in the Contact section of this page.